Member Privacy at o9win Is Our Priority

1. Introduction and Scope of This Policy

This Privacy Policy is issued by o9win ("we", "platform" or "o9win") and applies to all individuals who use or access our website at o9win.one, including registered members, new account applicants and website visitors. By using our services, you acknowledge that you have read, understood and agreed to the terms of this privacy policy.

This policy describes the types of information we collect, the purpose of that collection, how the information is used and the protection measures we practise. Any material changes to this policy will be communicated to members via a notice on our website.

2. Personal Information We Collect

In operating a safe and responsible online gambling platform, o9win needs to collect several categories of personal information from our members. This collection is done directly from you or through technology used when you access our platform.

• Identity Information: Full name, date of birth, identification card number (MyKad) or passport, and gender — required for account verification and compliance with licensing legal requirements.
• Contact Information: Email address, mobile phone number and mailing address for official communication and account verification purposes.
• Financial Information: Details related to the payment methods used such as Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH) — to process deposits and withdrawals securely.
• Gaming Activity Information: Transaction records, betting history, game preferences and account activity — used for customer support, internal audits and regulatory compliance.
• Technical Information: IP address, device type, web browser type, operating system and access log data — collected automatically for security purposes and platform performance analysis.
• Cookies and Tracking Technologies: Session information, user preferences and website behaviour data collected through cookies to improve the user experience on our platform.

3. Purposes for Using Personal Information

o9win uses members' personal information for legitimate and specific purposes only. Information collected will not be used for other purposes without prior notice and, where necessary, your consent.

• Processing account registration, verifying identity and managing member accounts in accordance with international licensing requirements.
• Processing deposits (minimum RM50) and withdrawals (minimum RM100) with a standard processing time of between 30 minutes and 3 hours.
• Providing 24/7 customer support services via live chat and email in Malay and English.
• Sending account-related communications such as transaction confirmations, security notices and important policy updates.
• Conducting fraud monitoring, anti-money laundering and other security activities to protect the integrity of the platform and all members.
• Complying with regulatory obligations, reporting requirements and directives from competent authorities under the licences held.
• Improving services, game products and user experience through aggregated and anonymised data analysis.
• Sending promotional information related to bonuses, special offers and platform updates — only to members who have given consent to receive such communications.

4. Disclosure of Information to Third Parties

o9win does not sell or rent members' personal information to any third party for marketing purposes. However, in certain limited situations and subject to strict confidentiality agreements, we may share information with the following parties:

• Payment Service Providers: Entities that process our financial transactions, including e-wallet service providers, banking networks and cryptocurrency platforms, to enable deposits and withdrawals to be processed securely.
• Game Software Providers: Game studios and platform providers that deliver services to o9win receive only the data necessary for game delivery and no unnecessary personal identifying information.
• Regulatory Bodies and Law Enforcement: We will disclose the necessary information if required by law, court order or directive from competent authorities.
• Professional Advisors: Lawyers, accountants and auditors who are bound by their professional confidentiality obligations.

5. Cookies and Similar Technologies

The o9win website uses cookies — small text files stored on your device — to improve the functionality and performance of the platform. Below are the categories of cookies we use:

• Necessary Cookies: Required for basic website operations such as login session verification, account security and transaction processing. These cookies cannot be disabled.
• Preference Cookies: Store your chosen settings such as display language and interface layout preferences.
• Analytics Cookies: Help us understand how members use our platform so we can continue improving our services. Data collected is in aggregated and anonymised form.

You can manage or block cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality and your experience on the o9win platform.

6. Data Security Measures

o9win implements multiple layers of technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration or destruction. Among the measures we practise:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Strict access controls with strong password requirements and two-factor authentication for internal staff accounts.
• Continuous system monitoring to detect and respond to any suspicious activity.
• Regular security audits conducted by our internal security team and independent external experts.
• Mandatory data security training for all staff who handle members' personal information.
• Clear incident response procedures to ensure any data breach is addressed promptly and accurately.

While we take all reasonable measures, no data transmission over the internet can be guaranteed to be completely secure. We encourage members to also practise good digital security, including keeping their account passwords confidential.

7. Your Rights Over Personal Data

As an o9win member, you have certain rights regarding your personal data. We respect these rights and make it straightforward for you to exercise them:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal and regulatory obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain situations.

To exercise any of the above rights, please contact the o9win customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention and Deletion

o9win retains members' personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Generally:

• Active account data is retained for the duration of the account's activity and for a defined period after account closure to meet audit and legal requirements.
• Financial transaction records are retained in accordance with the financial reporting and anti-money laundering requirements set out under our licence.
• Security logs and account activity records are retained for the period necessary for investigation and compliance purposes.
• When data is no longer required, it will be securely deleted or anonymised using established procedures.

9. Changes to the Privacy Policy

o9win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology requirements, or applicable laws and regulations. Any material changes will be announced via a clear notice on our website at least seven (7) days before the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of o9win's services after changes take effect will be considered acceptance of the updated terms.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by o9win, please contact our support team:

• Live Chat: Available 24/7 through the o9win platform — the fastest option for an immediate response.
• Email: [email protected] — for more detailed or formal enquiries regarding privacy and personal data.

Our support team can communicate in Malay and English. We are committed to treating every privacy-related enquiry seriously and within a reasonable timeframe.